Digital accessibility

Accessibility statement of the website www.bfcm.creditmutuel.fr

Banque Fédérative du Crédit Mutuel undertakes to make accessible its websites, Intranet, Extranet and mobile applications as per Directives (EU) 2019/882882 and 2016/2012 pertaining to the accessibility requirements for products and services and its national transposition provisions.

To this end, Banque Fédérative du Crédit Mutuel implements a strategy and actions set out in its multi-year scheme and provides a page dedicated to accessibility.

Conformity status

Website www.bfcm.creditmutuel.fr is partly compliant with version 4.1.2 of the RGAA (general accessibility improvement standard) due to nonconformities listed below.

Test results

The accessibility audit was performed by Temesis in 12/2023.

It reveals that 57,81% of the criteria is complied with.

This percentage corresponds to:

  • 37 compliant criteria
  • 27 non-compliant criteria
  • 42 criteria not applicable

The average website compliance rate is of 71,30%.

Inaccessible content

Some content of the website is not accessible for the following reasons:

Non-compliances

  • 8.2 - For each web page, is the generated source code valid according to the specified document type (excluding special cases)?
  • 8.7 - On each web page, is each language change indicated in the source code (excluding special cases)?
  • 8.9 - On each web page, tags must not be used solely for presentation purposes. Is this rule being respected?
  • 9.1 - On each web page, is the information structured through the appropriate use of headings?
  • 10.13 - On each web page, can the user control the additional content that appears when focusing on or rolling over an interface component (excluding special cases)?
  • 12.8 - Is the tab order consistent on each web page?
  • 13.3 - On each web page, does each downloadable office document have an accessible version, if necessary (except in special cases)?

Preparation of the accessibility statement

This statement was prepared on 14/10/2025.

Technologies used for making of the website

  • HTML 5
  • CSS
  • Javascript

User agents, assistive technology and tools used to verify accessibility

Web page tests were performed with the following combination or combinations of screen readers and web browsers:

  • NVDA 2023.3 on Firefox 119
  • Jaws 2023 on Firefox 119
  • Voiceover on Safari

The following tools were used during the assessment:

  • WCAG contrast checker
  • Colour Contrast Analyser
  • HeadingsMap
  • Web developer
  • Stylus

Pages that have undergone a conformity verification

Feedback and contact

If you have trouble using our services, please get in touch with us.

You are disabled and have difficulty using our services, contact the Banque Fédérative du Crédit Mutuel accessibility contact.
To remedy the issue durably and within reason, online correction of the accessibility fault will be prioritised. If this cannot be done, the desired information will be communicated to you in an accessible format, as you wish: either in writing – document or email, or spoken during a face-to-face meeting or phone call.

Right of review

If the response provided does not satisfy you, you have the possibility to file a complaint or to contact the mediator. To file a complaint, various remedies are available to you: